CopyMinder Knowledge Base

Browse By Category:
 
Look Up Error Number:
 
Search:
 

Glossary   |   Contact Us


Error 508

Views: 3466
Rating: 30
Rate It:

Description:  CopyMinder was unable to create the <program name>.cm.dir directory.  This is probably due to the user not having sufficient access rights.  Please also see the important notes below for other possible causes.

Solution:  The best solution is to install using CMInstall which should sort out access rights. 

IMPORTANT NOTES:

(1) The anti-virus software "Threatfire" which is available standalone and as part of the PC-Tools suite will cause 508 errors if its service is running while a protection check is made.  The only solution at present is to disable the Threatfire service from Control Panel / Administrative tools.  Version 50 avoids this problem.  The normal automatic upgrade of the .cm file will not work as the error prevents the new .cm file from being saved. If the Threatfire service is disabled then the protected program will run correctly and can upgrade itself.

(2) This error can also occur if using Advanced Runtime Protection with the shell method on versions of the .cm file prior to 47.  In this case the user must be provided with a new copy of the protected program and .cm file using cm file version 47 or later.  The normal automatic upgrade of the .cm file will not work as the error prevents the new .cm file from being saved.

More Help

If this article did not help you to solve your problem, please use the menu at the top of the page to browse or search more articles, or to contact our support team.

Others in this Category
  
articleVerifying registration email addresses
 
articleWhat is a suspect installation?
 
articleRunning an installation on a laptop with occasional internet access
 
articleCan a single Product Key be used for multiple installations?
 
articleWhat is the IP address of the CopyMinder server?
 

© 2024 Microcosm Ltd.

Valid XHTML 1.0 Valid CSS 2.0